Support

Use this page when Screenshot Capture Studio does not capture, edit, copy, or save screenshots as expected.

Install from the Chrome Web Store

After the Chrome Web Store listing is approved:

1. Open Screenshot Capture Studio on the Chrome Web Store.
2. Click Add to Chrome.
3. Pin the extension from Chrome's extensions menu if you want quick toolbar access.
4. Open the page you want to capture.
5. Click the toolbar icon and choose Visible area, Select area, or Full page.

Assigned capture shortcuts

Chrome suggests Alt+Shift+S, Alt+Shift+A, Alt+Shift+F, and Alt+Shift+E for Visible area, Selected area, Full page, and Premium HTML element capture. Suggestions can remain unassigned if another shortcut takes priority. Chrome may keep a key reserved for another extension even while that extension is disabled. Assign or change capture shortcuts at chrome://extensions/shortcuts; if a suggested key is unavailable, choose a different key or clear that key from the other extension. The popup shows each active assignment below its matching capture action as individual keycaps. Actions without an assignment show no shortcut. Onboarding Step 5 completes after a shortcut opens a usable capture preview, or when you choose Mark as done in that step. After changing or removing an assignment in Chrome, close and reopen the popup to see the updated keys. Shortcut labels do not change Premium availability or allow disabled actions to run on restricted pages. An existing installation may receive a one-time Chrome assignment when these suggestions are introduced; Chrome manages later user changes.

Move annotations precisely

In the preview editor, choose Select and select one or more annotations. Press an arrow key to move the selection by 1 image pixel, or hold Shift with an arrow key to move it by 10 image pixels. The selection stays within the screenshot, and each key press can be undone. When editing text, cropping, or using a focused resize handle, arrow keys keep those controls' behavior.

Drag a selected annotation or group near another visible annotation to align their edges or centers. Temporary guides show the alignment at any zoom level. Hold Control while dragging to move freely; Option/Alt-dragged copies can also align. Release the pointer to commit one undoable move, or press Escape to cancel the drag.

After drawing a shape, arrow, line, blur, Pen, or Highlighter annotation, the editor selects it and switches to Select. A text comment switches to Select after you finish editing it. Choose a drawing tool again to add another annotation.

HTML element capture with hidden ancestors

Visible elements can be captured even when their parents have no visible box. The picker omits boxless or hidden ancestors and keeps visible children selectable. Shift moves to the next available ancestor; level labels show the actual distance from the hovered element.

If a parent clips the selected element, the extension stops instead of saving an incomplete screenshot. Reveal the full element and retry, or use Selected area to capture the visible portion. The extension does not reveal hidden page content or scroll ancestor containers to bypass clipping.

Language

Screenshot Capture Studio supports English, Spanish, French, German, Japanese, Portuguese (Brazil), Chinese (Simplified), and Arabic. English is used when Chrome is set to an unsupported language.

Use Settings -> Language to force the extension UI language for the popup, settings, and preview editor. Chrome controls the language shown in Chrome-managed extension metadata and Chrome Web Store listing surfaces.

Troubleshooting

Capture Is Blocked on Some Pages

Chrome restricts extension capture and script injection on some browser-managed or protected pages, including Chrome Web Store pages, chrome:// pages, some PDF views, extension pages, and other restricted schemes. On Chrome Web Store and browser-managed pages such as chrome://extensions/, Screenshot Capture Studio keeps Visible area available and disables selected-area, selected-element, and full-page capture because those modes need Chrome to inject page helpers.

Try the same capture mode on a normal http or https page. If that works, the blocked page is likely restricted by Chrome rather than by Screenshot Capture Studio.

Selected Area Does Not Start

Selected-area capture needs Chrome to inject a temporary overlay into the active tab. If the overlay does not appear:

1. Confirm the active tab is a normal http or https page.
2. Reload the page and try again.
3. Check whether another extension or browser policy is blocking extension injection.

Pressing Escape or choosing Cancel exits selection without saving a screenshot. Very small selections are treated as canceled.

Full Page Capture Misses or Repeats Content

Full-page capture scrolls the page, captures visible tiles, and stitches them locally. Pages with lazy-loaded content, animations, sticky headers, dynamic ads, or very large dimensions can still fail or produce imperfect output.

Try waiting until the page has fully loaded, closing moving overlays, and running the capture again. If the page is extremely large, Chrome canvas limits may prevent a complete stitched image.

Copy Image Does Not Work

Copying requires Chrome clipboard access and must be triggered from the preview editor by the user. If copying fails, choose Download with PNG selected in Settings, then attach or paste the saved file manually.

Cloud Upload or Filename Pattern Settings Are Missing

Cloud upload and custom filename pattern settings are feature-gated and are not advertised as active public-listing features while premium-cloud-upload and premium-filename-patterns remain disabled.

Optional Uninstall Feedback

After a Chromium user uninstalls Screenshot Capture Studio, Chrome may open an optional feedback page. The extension has already been removed, so the page can be closed without responding. If a person voluntarily submits the Tally form, only their selected reason and optional text are sent directly to Tally; the extension does not attach identity, screenshot, page, URL, clipboard, billing, install-token, or analytics data. Do not include personal, sensitive, screenshot, or page information. Feedback is reviewed by the developer and deleted within 90 days.

Contact

For bug reports or support questions, email gevorg@glechyan.com.

Include the extension version, Chrome version, capture mode, page type such as http, https, chrome://, or PDF, and what happened. Do not include private screenshots, page contents, full URLs with sensitive paths or query strings, or credentials in an email.

Download formats

Choose Default download format in Settings: PNG, JPEG, WebP, or PDF. The editor’s Download button uses that preference; its menu offers all other formats without changing the preference. PNG is the initial default and keeps text and diagrams lossless. JPEG suits photos and broad compatibility. WebP uses quality 0.92, preserves transparency, and can reduce file size for compatible web publishing workflows. PDF places the edited screenshot on one page.

WebP supports up to 16,383 pixels on each side. For larger captures, choose PNG, JPEG, or PDF from the Download menu, or crop the image. If a recipient cannot open WebP, use PNG or JPEG. Clipboard, cloud upload, and issue handoff use PNG regardless of this setting.

GitHub screenshot handoff (Premium, version 1.8.0)

Choose GitHub from the arrow beside Create issue in the screenshot editor. Connect your account, choose All repositories, your personal account, or an authorized organization, then search by repository name or owner/repository. The picker remembers your last successful repository and restores its owner when possible.

If an organization is missing or has no accessible repositories, select Missing an organization? Manage GitHub access. GitHub may require an organization owner to approve the OAuth app or require you to authorize an active SAML session. After changing access on GitHub, return to the picker and select Refresh organizations. The extension can display only organizations and repositories GitHub exposes to its token.

Continue in GitHub uploads the edited PNG, then opens GitHub with only the image embedded. Write the issue details and submit there. Automatic attachments require write access, enabled issues, and an unarchived repository; images must be at most 10 MiB. Permission or size failures offer Copy image and open GitHub so you can paste manually, subject to GitHub's limits. Retry a failed tab open without closing the picker to reuse its uploaded image.

Disconnect in Settings → Premium → Issue connections to clear the locally stored expiring GitHub token and remembered repository. GitHub's broad repo authorization is required for public/private repository access, and read:org is required to discover authorized organizations. Existing connections without read:org must reconnect. See the privacy policy for the GitHub endpoints and data sent only after your explicit action.